How To Discontinue / Cancel Cox Internet Service Easily?

Wondering how to cancel Cox Internet? In that case, you have come to the right place.

There can be various reasons to discontinue Cox service – you are not satisfied with the service quality, the plans are too expensive, you are moving to a different country, etc. No matter what the reason is, knowing how to cancel your Coz subscription is crucial.

While you can cancel Cox internet using different methods, the process is challenging. Unlike other companies, Cox doesn’t provide an online cancellation option. Plus, they have terrible termination fees.

However, read our guide below if you want to cancel Cox internet. You will find all the details in there.

How To Cancel Cox Internet?

Let us tell you that cancelling Cox’s internet service can be challenging. They don’t allow customers to disconnect Cox service online. Plus, their plans often have extended contracts with expensive fees for ending them early.

But if you have decided to cancel Cox internet, you can go about it in three ways – over the phone, through mail, or in person. We will cover each of these methods later in this post.

When cancelling Cox service, be ready to get harassed, as the company likes to waste customers’ time. To make things easier, talk to someone from the retention department because they are the ones who can terminate your account.

Depending on how assertive you are willing to be, you can speed up the cancellation process. Typically, the retention team will engage you in conversation about your experience with Cox. While many people choose to be polite, you can express your desire to cancel. 

If needed, makeup excuses like you are moving abroad. If they suggest pausing your account, decline the offer and mention you are giving up your US citizenship.

The crucial part of cancelling your account is sorting out the final details. Decide on a stop date for your service and inquire about returning any equipment. Cox usually prorated your bill, charging only for the days you have used the service. Regarding equipment, find out what needs to be returned and how. You can send it via USPS or drop it off at a nearby Cox store.

We suggest you continue reading this post to learn more about Cox cancellation.

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Ways To Cancel Your Cox Service

Now, let’s discuss the different ways to cancel Cox’s service. Since an online option is unavailable, you can choose any of these methods to stop your Cox internet.

Cancel through Mail

To discontinue Cox service, you can send a letter to the Cox address in your area. State in the letter that you wish to cancel your Cox Internet service, and remember to include your account number. Also, state the reason for cancellation.

They may take 5-7 business days to process your cancellation request.

Cancel by Phone Call

You can call them to disconnect your Cox service and let them know you want to cancel. Using a cell phone or landline is best, but you can also use services like Skype. 

Using a landline is suggested because calls can be recorded, which might be helpful if there’s a disagreement later. Just give them your account number, and they will handle the cancellation process. Remember that there could be charges for ending your service early, so discussing your situation with a customer service rep is a good idea.

Cancel in Person

You can go to a Cox store nearby if you like talking face-to-face. Bring your account number and explain why you want to cancel. The staff there will handle everything for you. 

Some places might have a form for you to fill out, so if that’s the case, make sure you have it ready to sign.

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Step-By-Step Guide To Cancel Cox Service

How to cancel Cox internet? To ensure clarity, we have provided a detailed guide. Just do as instructed and cancel Cox service hassle-free.

1. Check if you are under contract

First, find out if you are locked into a contract with Cox. Most plans, even basic internet-only ones, come with 1-year contracts.

While Cox doesn’t require contracts for internet-only plans, they will charge you an extra $10 per month if you want to go contract-free.

Many customers end up on a contract without realising it, either by choosing to sign one or simply not noticing during signup. So, you are on one.

If you decide to cancel before your contract ends, you will incur a fee of $10 for each remaining month, up to a maximum of $240 for a two-year plan or $120 for a one-year plan.

The easiest way to check if you are under contract is to review your bill or make an inquiry through Cox’s online chat.

2. Settle remaining statement balances

Secondly, ensure there are no outstanding balances on your account, regardless of your contract status. Paid balances can ensure the cancellation process is completed on time. Settle any remaining bills through your online account before proceeding with cancellation.

3. Notify Coz of your cancellation date

To let Cox know when you want to cancel your internet service, you have two choices – visit a Cox Communications store in person or call them at 1-844-227-3943.

Visiting a nearby store is a better option as you can inform them of your cancellation date, settle any outstanding balances, or return any equipment you are leasing all at once.

If you choose to call, keep in mind their business hours:

Monday to Friday: 8:00 AM to 8:00 PM

Saturday: 9:00 AM to 6:00 PM

Closed on Sundays

Since Cox adjusts bills based on the time you use their service, be sure your cancellation date marks the final day you plan to use the internet, not just the end of your billing cycle. This ensures you receive a reimbursement for any days not used. However, if you don’t give them a specific date, they will assume it’s the end of your billing period and bill you for the entire month.

4. Return Your Equipment

Return any equipment you have leased from Cox. Most customers lease their equipment rather than buy it outright, including receivers, modems, DVRs, and WiFi gateways.

You have two options for returning your equipment – return it through UPS or drop it off at a Cox store in person.

5. Look out for unexpected charges

After completing the above steps, you should have a receipt confirming the return of your equipment and a balance of “0” when you log in to your account online.

The final step is to review your bank statement or credit card on your usual auto-drafting date each month to ensure Cox has not billed you automatically. Also, it is wise to call them a few days after your last month of service to verify that your balance is indeed zero in case any fees related to equipment returns have been added.

So, now you know how to cancel Cox’s internet service.

Are You Eligible For A Refund After Cancelling Cox Service?

Are you wondering if you can get your money back if you decide to cancel your Cox Internet Services? If you are unhappy with their service for any reason, you might be in luck.

Cox has a satisfaction guarantee that includes a refund policy. If you are not satisfied with what you are getting, you could get all your money back.

They will send you an email to your account email address with a link to a webpage. Click on that link and put in your account number. You will be able to see if you are eligible for a refund.

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Final Words

By now, you should know how to cancel Cox internet. You can do it via phone, mail, or visit a Cox store in person. For convenience, you should go to a Cox store because you will get to talk to them face-to-face. Before cancelling Cox service, check your billing cycle so you don’t have to pay extra.

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